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Home > Handling and Delivery

Handling and Delivery

We realize that the delivery of your items is crucial to your satisfaction and happiness. We at Artis Decor try our best to ensure that your shipping and delivery experience gives you piece of mind and is conducted in a professional way.

Handling:

Once you place an order and your payment has been processed we will proceed with creating shipment labeles for you. This normally happens on the same day that you have placed the order with us. It is at this point that we will share your order's tracking information with you.

Shipping:

We work with leading US shipment companies like FedEx, UPS and USPS to deliver your orders. Once the labels are generated our shipping partners will have information about your order and they will pick it up on the very next business day. So for example if you have ordered on Tuesday, you will receive the tracking information on the same day, but your order will be picked up on Wednesday. But if you order on Friday, Saturday or Sunday then the order will be picked up on Monday as there are no pickups on weekends.

Self Pickup:

You can also view and collect your chair in person. Please mail us at info@artisdecor.com for viewing or to pick up.

Exceptions:

Although we do our utmost best to ensure that your goods are delivered on time, delays can happen sometimes due to unforseen reasons. If you don't see your item being pickeup as per above rules please contact us and we will look into the matter. Also please feel free to contact us if you find any major delays from the moment the order is pickedup to the time your receive it, while you track your package. We will try our best to get in touch with the relevant shipping company and find the reason out for you.

Feedback:
Finally, we always strive to improve all aspects of our service and welcome feedback from all our customers. Should you have any suggestions which would help us refine our delivery system or if you would just like to tell us about your fantastic experience please email us at  info@artisdecor.com or leave us a feedback.