(877) 221-5131
9am - 5pm Pacific Time

Home > Returns and Refunds

Returns and Refunds

"Our promise to you is very simple and straightforward; if you do not love our products we will refund your money."

 

-    We offer 14 days money back guarantee starts when customer receives the product. Please note all shipping costs are non-refundable and customer must return the products to our address.
-    All products must be in the original packings and unused therefore be careful when unpacking the product. Please note we do not accept returns if they are not in their original packing.

All items of stock are carefully checked before they are delivered to you, but should any of the pieces you have ordered arrive damaged we understand the disappointment you would feel and are happy to amend the problem in one of the following ways:

-   We will reorder the damaged item and deliver it free of charge to you.
-   If the damage is minor we will offer to have the piece repaired.
-   If you wish to return the item, we will refund your product price. 


Cancellations

An order can be cancelled at any time between the placement of the order and before your goods are handed over to the shipping company. We will refund the total amount back to you in this case.

For orders that are canceled after the shipment is sent out of our warehouse, all shipping cost will be deducted from the refund.  


Note: Please note that all Returns or Cancellations must be confirmed in writing by e-mail. Please send cancellation e-mails to sales@artisdecor.com.